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- Manage a large team of 150+ people
- Responsible for Global Service delivery and relationship with Client in Asia Pacific zone
- Guide the team towards the Clients and Organizational Goals and Objectives
- Mentor and develop future leaders
- Build and Maintain relationships within the Manila leadership and Globally
- Monitor the performance of the team and ensure the SLA’s are being exceeded consistently
- Responsible for improving the cost of operation
- Drive Improvements within the organization through Six sigma and other Quality initiatives
- Participate and showcase F&A organization during client visits
Qualifications
- CPA or Management Graduate
- Senior person with 12-15 years of experience
- BPO Experience desirable but not mandatory
- Customer Interaction mandatory
- Experience in Managing large teams
- Managing a Europe client desirable.
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Philippines
